Frequently Asked Questions

  • DO I NEED AN ACCOUNT TO ORDER?

Yes, you need an account to order. This will also make it easier for you when you repurchase from us without having to retype your personal information. Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. 

  • HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

We are based in Jakarta, Indonesia. Shipping to cities nationwide usually takes 1-3 days using SICEPAT courier. Please check SICEPAT website to see detailed information regarding the delivery time here.

  • HOW LONG DOES MY ORDER TAKE?

We usually process your order within 1-5 business days. Every product requires different process time, please check our PRODUCT DETAIL tab on each product for the precise process time. Please note that we will process your order D+1 after we have received your payment. 

  • DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, we do. We accept international orders via email, LINE or Whatsapp (faster response). 

  • HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your tracking number to track your package. You can check the tracking number here. If you have registered account, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status. 

  • DO YOU USE OTHER SHIPPING COURIER BESIDE SICEPAT?

We only use SICEPAT as our shipping courier but we are also available for GOJEK deliveries upon request. You can write to us here or contact us directly on Whatsapp / LINE. Please note that there is no delivery on Saturdays, Sundays & Public Holidays. 

  • I HAVE RECEIVED THE PACKAGE BUT UNFORTUNATELY THERE IS SOME DEFECT. CAN I RETURN IT?

We apologize for our error. Kindly write to us here or you can contact us directly on Whatsapp / LINE.

OUR CONTACT DETAILS:

Email: thecasebible.id@Gmail.com

Line ID : @thecasebible ( using @ )

Whatsapp : +6281286652422


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